At the heart of product innovation and development, our Systems Engineering Department transforms market demands into safe, certifiable, and competitive solutions and architectures. By collaborating closely with software, hardware, safety, and certification teams, we ensure every product meets the highest standards while adapting to fast-evolving market needs. Our mission is to enable seamless human-robot collaboration and deliver solutions that are safe, compliant, and ready for the future. Join us to shape the next generation of human-robot systems by owning system-level requirements, integration, and alignment, with architectural responsibilities as needed. If you thrive in cross-functional teamwork and technical excellence, you’ll find extraordinary opportunities with us.
Software Support L2 Engineer – Robotic Hands (human)
Neura Robotics • Riederich
Shape the Future of Human-Robot Collaboration
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Full-time
Riederich
BU-Hands builds the robotic hands for our humanoid 4NE-1 and our cognitive robots, and delivers them to internal robot teams and external customers. As our hands move from prototypes into series production, you take over the firmware, SDK and communication issues that 1st level service cannot solve. You reproduce the problem, find the root cause and either fix it yourself or hand it to our developers with a clear reproducer. Your goal: the same issue never reaches you twice.
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Escalation ownership: Own tickets escalated from 1st level service, RMA and field teams. Triage them, reproduce them on a bench hand and close them or route them to development.
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Embedded troubleshooting: Debug firmware on ARM Cortex-M MCUs with JTAG/SWD, read crash dumps, fault registers and RTOS traces, and check motor control, sensor readout, boot and firmware update behaviour.
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SDK & integration support: Support internal robot teams and customers integrating our hands through our SDK, including reviewing their code and configuration.
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Communication analysis: Analyse traffic between hand and robot to separate wiring, timing and protocol faults.
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Fault routing: Work with test engineering and the RMA bench to decide whether a fault is electrical, mechanical or software, and route it to the right owner.
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Fixes: Write small firmware and SDK fixes with tests and code review, and verify them in the field.
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Diagnostic tooling: Build tools and scripts for log collection, health checks and firmware flashing that 1st level can run without you.
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Knowledge & feedback loop: Turn every solved issue into a known-issue entry, troubleshooting guide or release note, and report recurring faults to product management with numbers.
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On-site support: Travel to customer sites and NEURA locations when a remote session cannot solve the problem.
What you bring:
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Education: A degree in Computer Science, Electrical Engineering, Mechatronics or a related field.
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Firmware experience: 3+ years writing or supporting C/C++ firmware on ARM Cortex-M or similar MCUs, including RTOS-based systems.
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Structured troubleshooting: You can walk us through hypothesis, test and evidence on a root cause others missed.
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Lab tools: Hands-on with JTAG/SWD debuggers, oscilloscopes, logic analysers and Wireshark, and able to read schematics well enough to probe a board.
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Developer support: Experience supporting developers who use your libraries or APIs: reproducing their setup, reading their code and explaining the fix.
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Tooling: Comfortable on the Linux command line, with Python for test and log analysis scripts, and Git.
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Protocols: Working knowledge of at least one fieldbus or real-time protocol, such as EtherCAT, CAN/CAN-FD or Ethernet-based protocols.
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Communication: Clear written reports and a calm manner on calls with frustrated users.
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Languages: Very good English skills; German is a plus.
Nice to have:
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ROS 2: Experience with ROS 2 and robot-side integration of grippers or hands.
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Industrial Ethernet & embedded Linux: Previous work with industrial Ethernet stacks or embedded Linux.
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Motor control: Understanding of BLDC motor control and sensor data paths, to tell a control bug from a hardware fault.
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Support processes & safety: Exposure to support processes (ticketing, SLAs, known-error databases) and to functional safety (ISO 13849, IEC 61508).
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
