The Hardware Department is at the heart of developing our high-performance and innovative robots. It's in charge of designing, constructing, and optimizing the robot's physical components, including mechanical parts, sensors, and electrical systems. The team collaborates closely with other departments, like software development and product management, to ensure that the hardware aligns seamlessly with software and system requirements. This involves tasks like mechanical design and prototyping of components, using CAD tools and 3D printing technologies.
Software Support – Robotics Engineer (Human)
Neura Robotics GmbH • Metzingen
This is where Artificial Intelligence comes to life
Metzingen
from today
Your mission & challenges
We are looking for a technically skilled and customer-focused individual to join our team as Software Support – Robotics Engineer. This role involves working with cross-functional teams, managing support tickets, and contributing to product stability and support process improvements.
- Provide Level 2 technical support for deployed software, including investigation and resolution of bugs, performance issues, and configuration problems.
- Reproduce, document, and escalate complex issues to development teams, providing detailed logs and technical context.
- Manage and track support tickets using internal tools (e.g., Jira, Confluence) while ensuring adherence to SLA timelines.
- Collaborate with testing and QA teams to verify bug fixes and validate software releases.
- Support software updates, deployment procedures, and customer onboarding activities.
- Create and maintain technical documentation, including troubleshooting guides, FAQs, and known issue repositories.
- Communicate effectively with cross-functional teams to help resolve systemic or recurring issues.
- Actively participate in bug triage meetings and contribute to continuous improvement of support processes.
What we can look forward to
- Strong working knowledge of Linux systems and associated debugging tools.
- Proficient in scripting languages such as Python and Bash.
- Proficiency in C++.
- Familiarity with industrial communication protocols like Modbus, OPC UA, and Ethernet/IP.
- Hands-on experience with tools like Git, Jira, and Confluence for version control and ticket tracking.
- Basic understanding of Docker or other container technologies, including log management.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Strong written and verbal communication skills, with the ability to explain technical details clearly.
- Experience with implementation of unit testing across different software stacks, including control, GUI, and drives.
- Familiarity with interfacing to automatic testing systems and implementation of testing scenarios.
- Experience in robotics, automation, or embedded systems.
- Knowledge of CI/CD pipelines and automated test frameworks.
- Understanding of networking concepts and remote access tools (e.g., SSH, VPN).
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development, access to the Udemy training platform, and more.
Contacts
Our values. The cornerstones of our success.
STRONGER TOGETHER
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
PASSION DRIVES US
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
MAKING A CHANGE
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
TRUST AND HONESTY
We live a high level of appreciation through open communication and transparency.
WE SPEED THINGS UP
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
WE ARE HUMAN
People are at the center of everything we do.
Our Location
Headquarters: Innovate in Riederich, Live in Metzingen and Stuttgart
Our headquarters in Riederich is the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
For nature lovers, the Swabian Jura is right at your doorstep. This unique landscape offers countless leisure opportunities: hiking along spectacular high-altitude trails, mountain biking through idyllic valleys, or simply enjoying the peace and expanse. Outdoor enthusiasts and families will find plenty to enjoy here.
And for those who prefer urban life, Stuttgart is just a short drive away. The city is the vibrant heart of the region, known for its culture, strong economy, and diverse leisure activities. From theaters and museums to international cuisine and a lively nightlife – Stuttgart has something for everyone.
Our location combines the best of all worlds: cutting-edge technology and infrastructure in Riederich, a relaxed, international vibe in Metzingen, the nature of the Swabian Jura, and the opportunities of a big city in Stuttgart.
Welcome to a region that inspires you – both professionally and personally.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
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Your insight into our daily work
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Unsere Mission
David Reger
Gründer und CEO
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
