In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Advanced Training Engineer – APIs & Industrial Interfaces (Human)
Neura Robotics GmbH • Metzingen
Your Entry into the Heart of Our Customer Relationships
Metzingen
In this role, you will combine deep technical expertise with strong training and communication skills to deliver high-quality advanced sessions within our Academy. You will design demo applications, explain complex interface concepts, and ensure customers can effectively use our robots through modern industrial communication workflows.
Your main tasks include:
- Preparing and delivering advanced training sessions on API usage, software interfaces, and system communication workflows.
- Creating hands-on use cases, exercises, and training documentation for industrial communication interfaces such as Modbus TCP, Profinet, OPCUA, Ethernet/IP, and TCP/UDP.
- Designing, developing, and maintaining advanced demo applications using our APIs (Python, C++) and PLCs.
- Ensuring seamless robot integration into industrial environments through testing, validation, and communication troubleshooting.
- Collaborating closely with Development and Software teams to stay aligned with new features and system updates.
- Translating complex technical concepts into clear, structured, and engaging explanations for customers and internal teams.
- Developing presentations, documents, and course materials according to Academy standards.
You are a technology enthusiast with a strong engineering foundation and a passion for teaching. You enjoy turning advanced concepts into understandable, practical training experiences and supporting customers through hands-on learning.
- Completed studies in Engineering, Computer Science, Automation, or related fields.
- Solid knowledge of industrial communication protocols, such as Modbus TCP, Profinet, OPCUA, Ethernet/IP, and EtherCAT .
- Strong programming experience in Python, C++.
- Practical experience with API development, integration, or system communication.
- Understanding of network communication, diagnostics, and troubleshooting.
- Ability to explain complex technical topics clearly and logically.
- Strong presentation skills and confidence in delivering interactive and engaging sessions.
- A structured, solution-oriented mindset with a passion for supporting learners during hands-on sessions.
- Fluent in English and German
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
