In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Service Engineer (Human)
Neura Robotics GmbH • Metzingen
Your Entry into the Heart of Our Customer Relationships
Metzingen
We are looking for a technology-enthusiastic Service Engineer (Human) for high-priority field assignments. Someone who thinks differently from the crowd and will embrace innovative opportunities to fuel our growth and make NEURA Robotics the leading brand in robotics.
- Task forces of our partners for Tier 3 support and the corresponding implementation of maintenance, care of our development products
- Create, develop, and analyze diagnostic protocols and perform repairs
- Support in the commissioning of our development products
- Documentation of jobs and quality assurance of work performed
- Create a continuous Improvement culture by actively collecting feedback, testing strategies and improving robots and Relationship Flow for each Partner
- Provide coaching focused on our NEURAVERSE processes and systems to drive effectiveness and efficiency while promoting a customer-centric experience, coaching behaviors that lead to exceptional customer satisfaction
- Evaluate sales and technical skills and techniques to provide onsite training to our partners and coaching on specific behaviors to impact our growth, especially in Tier 1-2 support issues
- Comply with all NEURA Robotics security policies, ISO certifications and standards. Understand and comply with federal, state, and local regulations affecting robotics operations
- Represent NEURA Robotics at internal and external tradeshows and events - be our point of contact for field technical task force experiences
- Successfully completed technical education with passionate knowledge and expertise in robotics, AI, automation, or related technologies
- Several years of professional experience in repair and maintenance, diagnostics of electrical and electronic components, and hardware maintenance
- Adaptability and flexibility to meet the needs of diverse partners and training environments
- Proficiency in MS Office
- Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English
- Independent and structured work style
- The drive and ability to learn new things (e.g. technology, methodology, didactics, and social skills) on your own and to develop things from scratch in a rapidly changing environment
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts and bonuses.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development, access to the Udemy training platform, and more.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Riederich is the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
For nature lovers, the Swabian Jura is right at your doorstep. This unique landscape offers countless leisure opportunities: hiking along spectacular high-altitude trails, mountain biking through idyllic valleys, or simply enjoying the peace and expanse. Outdoor enthusiasts and families will find plenty to enjoy here.
And for those who prefer urban life, Stuttgart is just a short drive away. The city is the vibrant heart of the region, known for its culture, strong economy, and diverse leisure activities. From theaters and museums to international cuisine and a lively nightlife – Stuttgart has something for everyone.
Our location combines the best of all worlds: cutting-edge technology and infrastructure in Riederich, a relaxed, international vibe in Metzingen, the nature of the Swabian Jura, and the opportunities of a big city in Stuttgart.
Welcome to a region that inspires you – both professionally and personally.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
