In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Junior Training Engineer (Human)
Neura Robotics GmbH • Metzingen
Your Entry into the Heart of Our Customer Relationships
Metzingen
In this role, you will support our Academy by delivering basic and introductory training sessions for MAIRA users. You will help new users understand MAIRA’s core functionality, guide them through standard workflows, and introduce AI-based features in a clear and practical way.
You will support hands-on learning during training sessions and contribute to the creation and maintenance of beginner-level and AI-focused training materials, ensuring users can confidently work with MAIRA and its AI capabilities.
Your main tasks include:
- Deliver Basic training sessions for all the products, covering system overview, core operation, safety, and standard workflows.
- Conduct AI training sessions, introducing basic AI concepts and MAIRA AI workflows.
- Guide trainees through hands-on exercises during basic and AI training sessions.
- Create and maintain training materials, including training slides, manuals, and quick-start tutorials.
- Develop video and e-learning modules for products GUI-based applications.
- Deliver object training sessions, including object setup, training workflows, and basic validation.
- Support trainees during training exercises and answer beginner-level AI-related questions.
- Update training content based on product updates, Academy standards, and user feedback.
- Completed or ongoing studies in Engineering, Computer Science, Artificial Intelligence, Robotics, Automation, or a related technical field, or equivalent practical experience.
- Very well Skills in Python and C++.
- Interest in AI applications and data-driven features in robotics.
- Interest and ability to explain technical and AI-related topics clearly and step by step.
- Good communication and presentation skills.
- A structured, reliable, and learner-oriented mindset.
- Fluent in German and English
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Serafina Gross
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
