RoboGym Manager - RoboGym (Human)

NeuraGym is our new AI-robotics training centre where partners teach robots at scale - from the MAiRA arm to the 4NE-1 humanoid.

As Gym Operations Manager you will pioneer this service: work hand-in-hand with the RoboGym Product team to design processes, KPIs and business models; lead the on-site AI and Robotics Trainers; own day-to-day customer success; and turn everything you learn into the template that future RoboGyms will follow.

You’ll combine strategic thinking with hands-on execution - building a high-impact operation while keeping the daily rhythm smooth for every customer team on the floor.

• Launch and operate a RoboGym, proving the service and creating the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication; fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment