In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Robotics Service Power User (human)
Neura Robotics • Riederich
Your Entry into the Heart of Our Customer Relationships
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Full-time
Riederich
You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning.
Your mission & challenges:
Your responsibilities, in order of priority:
1. Service manual & training
• Create and own the service manual for your product: maintenance routines, repair procedures and spare parts
• Create and update service training content for the NEURA Academy and deliver service trainings
2. Product expert
• Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved
• Stay current on HW/SW revisions, known issues and fixes
• Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks
3. Voice of service
• Collect and analyze field data: failures, recurring issues, repair times and spare parts
• Provide structured serviceability feedback to development and product owners
• Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team
4. Troubleshooting & repair for the BU
• Support complex troubleshooting and repair of the product within the business unit
• Take part in occasional field deployments to stay hands-on
• Represent service in design reviews and release decisions of your business unit
• Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch
What we are looking for
Must-have:
• Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)
• Experience in technical service, commissioning, or an applications environment
• Experience in creating service documentation or training material
• Able to explain complex technical topics clearly, in writing and in training sessions
• Confident in reading technical drawings and electrical schematics
• Ability to formulate technical feedback in a structured and solution-oriented way
• Understanding of software release processes and versioning
• Experience in creating or optimizing technical processes and standards
• Independent, documentation-driven way of working
• Clear and confident communicator with experience working closely with field teams and development to deliver reliable, high-quality outcomes.
• Hands-on troubleshooting experience
• Good language skills in German and English
• Willingness to travel for field deployments. A valid European driver’s license
Nice to have:
• Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics
• Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence) to structure and track service knowledge
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
