In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Service Desk / Technical Support (human)
Neura Robotics • Riederich
Your Entry into the Heart of Our Customer Relationships
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Full-time
Riederich
At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Service Team, you will be the first point of contact for our partners, supporting them in unlocking the full potential of our cutting-edge robotic systems. You ensure that every interaction reflects the innovation, reliability, and quality that NEURA stands for.
This role is ideal for you if you bring technical curiosity, strong communication skills, and a passion for helping people, while also looking to expand your knowledge in robotics, automation, and mechatronics.
Your responsibilities:-
Handling service requests: You receive partner inquiries in our Jira system and perform the initial analysis in a precise and traceable manner.
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Understanding issues: You identify and categorize technical issues related to our robotic products and assess their urgency and impact.
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Clean escalation: You structure each case clearly and hand it over for deeper analysis to our Service Engineers or, in case of a bug, to our Software Development Team.
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Interface between teams: You act as a link between partners, service, and engineering to ensure smooth case handling.
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Clear documentation: You maintain structured and complete documentation of all interactions and updates.
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Technical understanding: You have a solid technical foundation, ideally through training or a degree in mechatronics, electrical engineering, computer science, or automation engineering.
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Enthusiasm for technology: You are motivated to understand how robotic systems work and continuously want to expand your knowledge.
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Support experience: Experience in technical support, service desk, or with ticketing and workflow systems such as Jira is a plus.
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Structured way of working: You approach tasks in a precise, organized, and solution-oriented manner and keep track even with many open tickets.
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Strong communication skills: Excellent communication skills and a strong partner-oriented mindset. Very good German and English skills in spoken and written form; additional languages are a plus.
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Ownership: You feel comfortable in a dynamic environment and enjoy taking responsibility.
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Basic knowledge of robotics and robotic systems.
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Experience providing remote support, live troubleshooting, and issue resolution.
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Strong English communication skills (C1) and German proficiency (B1).
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Basic knowledge of Linux and Python, with the ability to understand and analyse system logs.
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
