In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Spare Parts Manager (Human)
Neura Robotics • Riederich
Your Entry into the Heart of Our Customer Relationships
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Full-time
Riederich
In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.
How you work
You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.
Your mission & challenges
Your responsibilities, in order of priority:
1. Define spare parts
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Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering
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Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced
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Own spare parts master data and part numbering in our ERP system, and keep them current with every product change
2. Set up spare parts processes
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Set up the process from quotation and order to delivery, returns and warranty handling
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Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish
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Track KPIs such as availability and delivery lead time, and train the service team and partners
3. Define spare parts pricing
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Define pricing model and price lists for spare parts, kits and exchange parts
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Review prices and margins regularly, aligned with the Service Partner Program
4. Grow the spare parts business
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Analyze installed base and sales data to forecast spare parts revenue
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Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales
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Set revenue and margin targets, report on progress and feed recurring failures back to Development
What we are looking for
Must-have:
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Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field
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Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive
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Experience in setting up spare parts processes, demand forecasting and pricing
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Hands-on experience with ERP systems (master data, inventory, purchasing)
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Structured, independent and comfortable building things from scratch
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Good language skills in German and English
Nice to have:
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Experience with Microsoft Dynamics 365 Business Central
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Technical understanding of robotics or mechatronic systems
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Experience with service partner or distributor networks
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
