In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Robotic Service Technician - NeuraGym (Human)
Neura Robotics • Aachen
Your Entry into the Heart of Our Customer Relationships
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Full-time
Aachen
Hands-on first-line service for humanoids and robot cells
As Robotics Service Technician you are the first line of service on site: you keep robots and cells available, commission new units and make sure every fault is understood and documented.
You work with researchers, operators and engineers, learn how humanoid robots behave in daily use and help shape the service standard for all NeuraGym locations.
How you work
You are part of the gym service team (Level 1.1) and report to the Robotics Service System Engineer, who escalates design issues to the Business Unit product engineering team. The Robots & Cell Infrastructure team supports you with blueprints, standard processes and training.
Your mission & challenges
Your responsibilities, in order of priority:
1. Maintenance and repair
• Maintain and repair robots and cell infrastructure: mechanics, actuators, cabling, sensors and grippers
• Diagnose faults on site and fix what is within the first-line scope
• Run preventive maintenance and inspections following the service playbook
2. Commissioning
• Commission new robots and cells according to the blueprint and standard processes
• Run acceptance checks and hand over ready cells to the operators
3. Documentation and escalation
• Document every case on the robot lifecycle board: symptoms, steps taken, parts used and result
• Report design issues to the Robotics Service System Engineer with a clear, reproducible description
• Report recurring failures to the Robotics Service System Engineer, who passes them on to the Robots & Cell Infrastructure team and R&D
What we are looking for
Must-have:
• Vocational training or degree in mechatronics, electronics, mechanical engineering or a comparable field
• Several years of hands-on experience in maintenance, assembly or field service of robots, automation or complex machines
• Solid skills in mechanics, electrical wiring and basic electronics
• Structured troubleshooting approach and careful written documentation
• Good command of English; German is a plus
Nice to have:
• Experience with humanoid, mobile or collaborative robots
• Basic knowledge of Linux, networks and ROS
• Experience with commissioning and acceptance tests
• Experience with ticketing and lifecycle tools
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
