In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Intern Service & Academy - Quality & Process Management (human)
Neura Robotics • Riederich
Your Entry into the Heart of Our Customer Relationships
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Full-time
Riederich
Documenting how NEURA works
In a fast-growing robotics company, good processes make the difference between improvising and scaling. In this internship you help us document how we work, build up our quality management system (QMS) and prepare for ISO certification. You also support strategic projects that shape how Service & Academy runs.
You work with colleagues from many departments, learn how a company that builds robots operates end to end, and deliver results that stay in use after your internship.
How you work
You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with process owners across the company and with Quality. You get your own tasks, clear goals and regular feedback, and you present your results to management.
Your mission & challenges
Your responsibilities, in order of priority:
1. Process documentation
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Capture existing processes through interviews and workshops with process owners
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Document processes in a clear, uniform format (process maps, descriptions, roles, inputs and outputs)
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Identify gaps, inconsistencies and improvement potential, and suggest improvements
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Keep process documentation current in our documentation system
2. QMS & ISO certification
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Support the setup and maintenance of our quality management system
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Prepare and maintain QMS documents such as procedures, work instructions, forms and records
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Support preparation for ISO certification, e.g. gap analysis against the standard, evidence collection, internal audit preparation and tracking of open actions
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Help manage document control, including versions, approvals and training records
3. Strategic projects
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Support the Service & Academy management with analyses, research, benchmarks and presentations
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Prepare data, reports and decision papers
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Take on defined project tasks, for example in service partner, spare parts or training topics
What we are looking for
Must-have:
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Enrolled in a bachelor's or master's program in industrial engineering, business, engineering, quality management or a comparable field
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Interest in processes, quality management and structured ways of working
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Careful, structured and independent working style with strong attention to detail
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Ability to explain topics clearly, in writing and in conversation, and to talk with people from different departments
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Good command of MS Office, especially Excel, PowerPoint and Word
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Good language skills in German and English
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Availability for a minimum of 6 months [adapt: full-time / working student]
Nice to have:
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First knowledge of ISO 9001 or other management system standards
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Experience with process modelling (e.g. BPMN) or tools such as Visio, Miro or Confluence
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First experience in a technical or manufacturing environment, ideally robotics or automation
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Interest in robotics and a hands-on mindset
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
