In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Team Lead Academy (Human)
Neura Robotics • Riederich
Your Entry into the Heart of Our Customer Relationships
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Full-time
Riederich
Your mission & challenges
Your responsibilities, in order of priority:
1. Training content & curriculum
· Define the Academy curriculum for the usage and application of our robots – from operator to programmer and integrator levels
· Build a certification program with clear learning paths, exams and certificates
· Make sure training content is ready at every product launch, in close exchange with Product Management and Development
· Enable internal teams (Sales, Service, NeuraGym) and onboard new colleagues
2. Team leadership
· Lead, develop and grow the trainer team, including hiring and onboarding
· Set quality standards for trainings and trainers, including train-the-trainer programs
· Plan trainer capacity, training labs and robot equipment
3. Online training & AI
· Build an online and blended learning offer (e-learning, virtual classes, simulation-based exercises)
· Use AI to turbocharge training: AI tutors, faster content creation, personalized learning paths and automated assessment
· Scale content to multiple languages and regions
4. Training system & administration
· Select, set up and run the learning management system (LMS) and training administration: booking, scheduling, participant and certificate management
· Integrate the training system with CRM, e-commerce and invoicing
· Define and track KPIs such as participant satisfaction, pass rates, utilization and revenue
5. Training business
· Develop the Academy business model: training portfolio, packages, pricing and subscriptions
· Own the Academy P&L and budget and drive revenue growth together with Sales
What we are looking for
· Degree in engineering, robotics, computer science or comparable
· Several years of experience in technical training or an academy, including at least 3 years in a leadership role
· Solid understanding of robotics and automation and how robots are used in applications
· Proven experience in building curricula, certification programs or online learning
· Hands-on experience with LMS and training administration systems
· Good understanding of AI tools and how they can be applied in learning
· Business mindset: experience with pricing, budgets or P&L responsibility
· Strong leadership, communication and presentation skills
· Experience in building a training business from scratch or scaling it internationally
· Experience with instructional design and e-learning authoring tools
· Fluent in German and English
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
